Everything We Need to Know About Our Business...We Learned from 30 Years of Marriage By: Paul and May Gayle Mengert

1985 was a pivotal year in history...

*In 1985, the hit song We Are the World was recorded by US pop artists to promote famine relief Africa.

*Ronald Reagan was sworn in for his second term as President of the US.

*The first artificial heart patient left the hospital.

*The FDA approved a blood test for AIDS, still in use for all blood donations.

*Amadeus won an Academy Award for Best Movie of the Year.

*The hole in the ozone was discovered.

*US Route 66 was officially decommissioned.

*Super Mario Brothers was released for the Nintendo Entertainment System

*The comic strip Calvin and Hobbes debuted in 35 US newspapers.

*Kids met Elmo for the 1st time on Sesame Street.

*Coca-Cola changed its formula and released New Coke (the resounding boos heralded a return to the original fave within 3 months).

*Mikhail Gorbachev became the General Secretary of the Soviet Communist Party and de facto leader of the Soviet Union.

*Microsoft released the 1st version of Windows: Windows 1.0.

*And, we got married. For us, 1985 was a very good year!

You can’t be married happily for 30 years and not learn a lot, so, here’s what we’ve learned about true love that can be applied to our community management business.

# 1 Follow your instincts: Do the right thing.
Paul: Luckily, I married one of the world’s best mothers. I remember when our kids were little, I had no idea how to be a parent.

May Gayle: But, Paul always came through. When one of the kids had a bad bike wreck, Paul scooped our little boy up, wrapped his injuries with a towel, rushed him to the ER, handed him to the doctor...and promptly fainted. Parenting is all about strength, instincts, having a solid foundation of good values and understanding the difference between right and wrong. Bottom line, it’s about protecting the best interests of your family.

That’s just what we do at AMG: we’re in the business of protecting the best interests of our associations and helping create attractive, successful, harmonious communities. A good manager, like a good parent, not only applauds when things go right but also guides and counsels people not to make bad decisions.

# 2 Spend wisely.
We had to laugh: today, many people spend more on a wedding planner than we spent on our entire wedding. It’s true. For years we’d been kidding our sons that we served sub sandwiches at our wedding reception. Today, we actually found a picture that proves the story true. Do we love subs? Sure, but, more importantly, we had little money and it was what we could afford. (By the way, it was also perfect.) So, we know the importance of choosing how we spend.

We apply that same principle in our business at AMG. We manage communities up and down the financial spectrum, from homes valued in the tens of thousands of dollars to homes valued in the millions and, no matter where our customers fall in that range, we stand by our philosophy to provide superior performance at a competitive price.

# 3 Life is about continuous learning. Never stop learning.
We both really care about our children’s education. We’re proud that May Gayle served as a PTA officer and we both accompanied the kids on many trips through the years. Happily, both our children are Tar Heels and call UNC-Chapel Hill their educational home. Our son Paul Jr. also attended the London School of Economics and Elon School of Law.

We apply that same commitment to lifelong learning at AMG. Most of our staff have undergone rigorous professional manager certifications (PCAM, CMCA, AMS) through CAI, Community Associations Institute. We are an Accredited Association Management Company® (AAMC®). This accreditation demonstrates our commitment to provide your community high quality services by ensuring our staff have the advanced training and skills, experience and integrity to help you succeed. We teach association management classes for CAI as well as for attorneys and realtors. AMG also has a lively internal training program, conferences and brainstorming sessions.

# 4 Always and in all ways, give back to your community.
In high school, our son Matthew lead a successful effort to build an orphanage in Ethiopia. Inspired by a school friend from that country, he and his friends raised $30,000 to start this home for kids. And the NC Secretary of State still lists our son Paul, Jr as a contact for study abroad in Moldova for a project he headed 10 years ago. We’re not a bit surprised our boys love to serve because that’s our family culture. We volunteer in our community including serving the Givat Haviva Educational Foundation (a peace education institution), flying medical patients to treatment via Angel Flight Soars, welcoming guests through the Guilford College Board of Visitors, delivering supplies to a Haitian orphanage and working with Rebuild Globally to empower vulnerable people around the world using social businesses.

AMG as a company believes in service. Nearly 100% of our team volunteers in the community, from participating in the PTI 5K 10K Run on the Runway to participating in the Beach Music Blast benefitting the Children’s Home Society. We believe an organization and its people have to model their beliefs: if you show up in your community, for your community, others will follow suit. If we do good in the world, those around us will do good in the world. If we do bad in the world, those around us will do bad in the world. We choose to do good.

# 5 Have fun!
The last 30 years together have been sometimes hard, sometimes challenging, and, always, fun. In business and in our personal life, we believe fun is important, breathing life and creativity and energy into everything we do. We’re not just talking about approaching situations believing the glass is half-full, but also from the perspective of making every experience, every step along the way enjoyable.

We know that’s what our clients truly want–great service that’s also a great experience. We’re in an industry that, unfortunately, many find difficult because it involves dealing with so many people. Long ago we decided that attitude wasn't for us. So, while you may find us playing our music a little too loudly and laughing at the silly stuff, that doesn't mean we don't take our work seriously. We work the long hours and we get the job done...we just choose to smile along the way.